NORTH AMERICAN & INTERNATIONAL SHIPPING
Free Standard Shipping on Canadian. Orders $200+
Hi! Just a reminder that you will receive your order anywhere from 2-14 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Standard Shipping is limited to Canada and 48 contiguous States. Shipping addresses in North America, PO Boxes and Canadian / US Territories will be shipped via Canada Post or USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.
North America, PO Boxes, & Canadian / U.S Territories
We accept orders shipped to North America, PO boxes and or Canadian U.S. territories. Orders shipped to these addresses must be sent via Canada Post, USPS, or UPS Priority Mail service.
Please note once all shipments have been picked up by our carrier we're not responsible for any lost or stolen articles. Please contact the service provider first. If you need any assistances contact us at hello@islagrey.co
FREE INTERNATIONAL SHIPPING ON ORDERS $300+
Offer valid for international orders totaling $300.00 or more before taxes or any fees, and only for customers shipping to an address outside of North America. Packages will ship for FREE using Standard Shipping service (as detailed below).
PRIORITY OR EXPRESS SHIPPING VS. STANDARD SHIPPING
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team at hello@islagrey.co.
COUNTRIES WE SHIP TO
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STANDARD SHIPPING
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
EXPRESS SHIPPING
Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.
If you have any questions related to your delivery, please contact our Customer Care team at hello@islagrey.co.
TAXES AND DUTIES
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
INTERNATIONAL SHIPPING RESTRICTIONS
Unfortunately, due to certain trademark, labelng, product content and embargo restrictions, we currently do not ship all products available on our website(s) to all countries. If you have a restricted item in your cart, you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your cart or to change the shipping method or address if applicable.